LEADING PROVIDERS IN CALL CENTRE SOFTWARE
Providing the perfect solution with outstanding service for 15 years.
Welcome to Magnetic North
Our flexible service means that our solutions are the perfect solution whether you have ten agents or a thousand.
We are trusted providers of cloud contact centres.
From preview to predictive dialling we will help you to reach more people, more effectively.
Outbound
With skill based routing and fully blended outbound, we will make sure you are always in touch with your customers.
Inbound
We will protect and grow your business with our PCI Compliant recording and quality management.
Call Recording
No matter where or how you operate your business we will deliver industry leading services direct to you from the cloud. Just pay-as-you-go.
Cloud Services
No matter what systems you currently have in place, we will plug in seamlessly to give you best in-class solutions.
On-site Services
We will be with you every step of the way to ensure you achieve your goals.
Success Management
We are industry leading providers of call centre solutions. Our advanced Cloud technology includes predictive dialers, call recording systems and many other productivity boosting solutions. Our technology improves the performance and efficiency of businesses, and we are continuously developing our ground breaking offerings.
Our outbound dialer solution can enable you to boost your outbound call rates by up to 400%. Our solutions have already helped many businesses to maximise their contact rates, meaning a significant increase in effective calls and less wasted time for your team.
Predictive dialer technology means that call centre staff do not have to continuously dial phone numbers until they are answered. This means that true prospect customers can be discovered faster, whilst leads which are not worthwhile can easily be marked.
Magnetic North also deliver call recording software, which tightly integrates with our outbound dialer solutions and has been designed to work for companies whatever their size, helping to enhance their customer interactions. Call recorders are generally used for regulatory reasons, staff training and quality monitoring. However, our easy to use solution is also used in business areas where telephone transactions take place. This is essential to ensure the procedure is recorded and kept for future reference.
Magnetic North are a leading choice for call centre systems and have been for over 15 years. Our predictive dialer solution and call recorder software is already helping many businesses from small and medium to large enterprises, with their customer services and inbound and outbound telephone operations.
For further information or advice on any of our solutions, including hosted PBX, hosted contact centre or SIP trunking services, please contact our expert team.