Protect your business using the ultimate telephone recorder software
Here are the features and benefits of using our software. If you would like on overview of our call recording solution please visit the call recording home page.
Full traceability for PCI, FSA and HIPAA call compliance
Each voice call has some associated data, which can be extremely useful when investigating and analysing transactions. Optimise is able to capture and store call-related information provided by the switch including: agent, group, inbound dialled number, caller identity, and directory number. Optimise can also attach other configurable information such as call reference and call reason, as well as indexing by date and time. Calls are indexed on the above call data fields – meaning that a reviewer can search for calls on date, time, agent, group, call reason etc. Once retrieved calls can be played back (through Windows Media Player) and evaluated, reviewers can even attach text comments to the call record using Optimise evaluation templates. Calls can be retrieved for analysis within seconds – even calls archived to high-availability network storage. Furthermore, calls can be quickly emailed to management teams for playback – and also to the end customer in case of dispute.