Installation flexibility
Unlike legacy call recording solutions, Optimise is just another application that easily installs on your network. Using industry standard hardware and software components, Optimise is easy configure and support, and can leverage existing investment in NAS / SAN storage networks to reduce the total cost of ownership. A range of API’s are included free with the system to facilitate integration to CRM and other business systems to facilitate business level indexing of recorded calls.
License flexing allows customers to only buy the minimum number of agent / recording licenses that they need, and to flex up and down for peak capacity and pay monthly in arrears for any excess usage. With Magnetic North support, onsite software investment is protected through free upgrades and new releases throughout the lifetime of the support contract.
Compliant web-based recording software
Our telephone recording system delivers full call recording compliance to major standards such as FSA (Financial Services Authority), PCI (Payment Card Initiative), Sabarnes-Oxley and HIPAA (Healthcare Privacy regulations) in the United States and UK, whilst providing data protection compliance to EU and EEC standards.
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Call recording compliance |
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