Multi award winning Higos Insurance is one of the largest independent insurance brokers in the UK. They employ over 250 staff across 14 sites within the south west of England, and offer a complete insurance service, ranging from buildings and contents, right through to complex commercial and fleet policies.

The company has recently made the decision to switch to hosted Voice over IP telephony across all 14 of their UK sites to reduce costs, increase competitive advantage and increase customer satisfaction. At the same time, the company has decided to deploy call recording at a network level for both FSA compliance and customer service management purpose. Viatel, providers of Higos’ new VOIP solution recommended Magnetic North's and the network based Optimise Call Recording platform to them, and after investigating several competitors, found Magnetic North to have the most commercially compelling, and feature rich solution

Graham Nash, Project Manager for the Hosted VOIP solution deployment at Higos comments, "We are completely refreshing our whole telephony infrastructure over the next 6 months to all of our 14 offices, and as such we needed a partner who would work with us to bring centralised network based call recording online as each office was migrated to the new platform.

Magnetic North's hosted call recording allows us to flex the addition of call recording as and when we need it on a line by line basis and does away with the headaches of managing site based equipment and long term audio file storage. The fact that it is hosted allows us also to access any call from any location, from anywhere, at any time, completely securely. We are looking forward to our 3 year partnership with Magnetic North as our trusted partner to ensure both critical compliance and also help us with quality monitoring and customer service assurance through Optimise."

For more information on Optimise and how it can benefit your business, click here.