RSS Feed from Magnetic North Software

UK Data Partnership brings first client on board

Fri, 25 Jun 2010 23:00:00 GMT

UK Data originally started as a Data Management company, providing companies with the service of keeping their data clean and free of TPS pitfalls. Over the years they have branched out into other services, and one of these areas was to provide their customers with a rental dialling option.

They had previously partnered with another dialler company to provide the solution to their clients, however, they were concerned that the technology of this other dialler had stayed still for several years and they were looking for a more feature rich solution that was constantly making improvements.

They approached Magnetic North about Maximise OnDemand late last year and we worked with them to provide them with a white label vesion of Maximise OnDemand, which they have branded as UK Data Call Commander. After rigorous testing and trialling they are now migrating their customer base over to the new dialler software, with the first client being Severn Home Improvements, a home improvements company based in the west country.

We look forward to then bringing many more customers onto the Magnetic North platform!

Fighting crime with Optimise OnDemand

Wed, 23 Jun 2010 23:00:00 GMT

Language Line Services group based out of California, are the largest translation company in the world. They provide telephone interpreting to enable organisations to communicate effectively with everyone, whatever their language.

One of their main customer sectors is international police forces, and recent additions to these have been the Metropolitain Police in the Uk and the Irish Gardai. Typically, a police officer will arrest a foreign speaking person, and at interview stage they would need to involve an interpreter, and language line provide this service. However, when it came to a court hearing, it was quite common to find that the offender would then deny what had been said to them or by them base don the fact that there had been a third party involved.

The obvious solution was to record all the calls made to Language Line, and this is where Optimise OnDemand came in to play. Magnetic North supplied Language line with a series of numbers that they have given to their clients. These numbers are controlled via a portal, so they can direct these numbers to terminate wherever they require via the portal. All calls made to this number series are recorded via Magnetic North Optimise OnDemand, and so should the Police or Gardai need evidence of what was said, they have it in the form of call recording, much more cost effective than sending the interpreter to court.

This is just one of the ways we can record calls using Optimise Ondemand, for more information about this and other methods we can use, visit our website here.

Global translation company use Optimise Ondemand for verification purposes

Mon, 17 May 2010 23:00:00 GMT

One of their main customer sectors is international police forces, and recent additions to these have been the Metropolitain Police in the Uk and the Irish Gardai. Typically, i a police officer will arrest a foreign speaking person, and at interview stage they would need to involve an interpreter, and language line provide this service. However, when it came to a court hearing, it was quite common to find that the offender would then deny what had been said to them or by them base don the fact that there had been a third party involved.

The obvious solution was to record all the calls made to Language Line, and this is where Optimise OnDemand came in to play. Magnetic North supplied Language line with a series of numbers that they have given to their clients. These numbers are controlled via a portal, so they can direct these numbers to terminate wherever they require via the portal. All calls made to this number series are recorded via Magnetic North Optimise OnDemand, and so should the Police or Guardai need evidence of what was said, they have it in the form of call recording, much more cost effective than sending the interpreter to court.

This is just one of the ways we can record calls using Optimise Ondemand, for more information about this and other methods we can use, visit our website here.

Virtual Call Centre uses Maximise OnDemand to get 15 home workers dialling in unison

Thu, 06 May 2010 23:00:00 GMT

Virtual Model Office provides a UK home based contact centre serviceto SMEs, Whether its a simple message taking solution, a virtual receptionist, flexible call handling or a large volume bespoke call centre that is required, they can offer a solution based on 'real people'.

VMO approached Magnetic North last month after finding us on a web search. They had been working with a company to try and develop their own in house dialler, but the project had failed and when they first spoke to us they needed a dialling solution that they could get up and running within 5 days.

They have just taken on a contract to sell mobile phones to consumers on behalf of a Fortune 500 company. They are using 15 home workers to do this, and these workers connect to Maximise OnDemand using hosetd PBX functionailty and softphones on thier home computers.

VMO have a special requirement in that when a contract is agreed, they need to have one of their Verifiers on the phone. We provide them with the ability to do this, they conference in the Verifier uses functionaility on the softphones we provided them. All their calls are recorded for compliance also.

VMO were impressed with Magnetic North's portfolio of clients, and also the resiliance of the platform. For more details on Maximise OnDemand click here

Finnish ICT reseller takes Optimise and Maximise OnDemand into Baltic countries

Mon, 12 Apr 2010 23:00:00 GMT

ProVad, the largest ICT reseller in Finland, have recently added call recording and predictive dialling from Magnetic North into their portfolio of products. They pride themselves on reselling products who are seen as 'best of breed' in their individual arenas.

We originally contacted ProVad in January this year with a view to them reselling our Maximise and Optimise OnDemand products. Fter demoing the products, we were added into their product list in late March, and this month we are pleased to announce that they have installed Optimise with their first customer.

Dominic Gray, Head of Sales for Europe, says, "We are delighted to have made a valuable partnership with ProVad. We recognise that there are many great opportunities within the European market, and are looking forward to developing firther partnerships throughout Europe."

For more information about Maximise Ondemand click here

For more information about Optimise Ondemand click here

If you would like to become a partner of Magnetic North contact our sales team here

Accident Recovery company get started with Hosted PBX solution from Magnetic North

Mon, 15 Mar 2010 00:00:00 GMT

Lexicon Auto Services are a Hertfordshire based Accident Management company. They deal with all aspects of Accident management and repairs for their clients, including replacement vehicles, vehicle repair and legal advice.

During their recent office setup they were looking at phone systems, and as a fast growth start up company, they were looking for a cost effective solution that would expand as and when they added extra headcount to their business.

They decided to go for a Hosted PBX as they realised that this would be the best solution for them during their growth period. When they saw the Magnetic North Hosted PBX solution with its unrivalled features and functionailty, it became clear to them that this was one of the best options available on the market, and so they moved forward with our solution.

They were up and running with the solution in less than 7 days, and have been using the solution seamlessly since.

For more about our Hosted PBX and how it can fit within your growing business, click here.

Property Lawyers expand business with Magnetic North's Hosted PBX

Tue, 09 Feb 2010 00:00:00 GMT

Fridays Property Lawyers are the UK's leading conveyancing specialist. They provide conveyancing services all throughout the UK and they offer a cost effective solution to latest HIPS legislation.

Fridays have always outsourced call centre operations, but in January this year they decided to bring it in house, a move that meant they now required 10 new phone extensions. As they had previously been marketed to by Magnetic North, they were aware of our Hosted PBX offering and so decided to see if we could provide an alternative to extending their incumbent Intertel phone system.

They found that our OnDemand Hosted PBX was a much more costs effective solution than extending their Intertel system. They were also impressed by the additional functionality that the Hosted PBX could offer them such as call recording, auto attendant and advanced call queuing.

They are currently upgrading the system by 4 extra extensions. In conjunction with this they are looking at new premises to expand their call centre operation, and once this happens they will extend the Hosted PBX again to meet staff demand.

For more information about our Hosted PBX click here.

Leading investment company invests in its compliance standards with Magnetic North Optimise

Tue, 05 Jan 2010 00:00:00 GMT

Magnetic North are delighted to announce that its first enterprise customer of 2010 is Family Investments. This market leading investment company are renowned for their child trust fund plans, but also deal in over 50's life insurance plans, and dental and health plans.

Family Investments have a 150 seat call centre based in Brighton in the UK. They were initially referred to us from Gartner when they were looking for a call recording solution to ensure they remained FSA compliant. Our Optimise software is constantly updated in order to keep our customers within the ever changing guidlines set out by the FSA and other regulatory bodies.

Family Investments looked at several vendors to supply the call recording solution. However, Magnetic North quickly became the clear choice when they were shown our PCI Compliance module. Our PCI solution takes total card security for telephone payments one stage further by removing the need for customers to speak their card details in to your phone. We use DTMF touch tone technology to enter card details, and then this is processed securely with back office integration to provide a seamless service.

For more about our PCI compliance services, click here.

Careline extend their Magnetic North product portfolio, with Maximise OnDemand

Tue, 22 Dec 2009 00:00:00 GMT

Careline operate premium outsourced call centre services from UK Call Centres for major brands. Their customers include Dreams, NHS, UK Government, Talk Talk and Sky.

The company has 1200 agents throughout multiple UK based call centres and operates a next generation IP contact centre, using a single data centre to serve these satellite call centres.

Careline first became a Magnetic North customer 6 years ago, when they purchased our Enterprise Maximise predictive dialling and Optimise call recording solutions. They have augmented this in recent years with the addition of Network Based Disaster Recovery call recording, so that in cases of disaster, they can continue business activities with the Hosted call recording and business can continue with minimal disruption.

This month they have extended their dialling capacity by a further 100 seats using our hosted dialling solution, Maximise OnDemand. They have won a contract with a major broadcaster for an outbound sales and upselling campaign, working 7 days a week and generating more than 1 million calls per month.

Traditional insurance intermediary embrace next generation technology to move their business forward

Fri, 04 Dec 2009 00:00:00 GMT

Traditional insurance intermediary embrace next generation technology to move their business forward

Global sales company Marketpoint, use Magnetic North's IVR to route calls around the world

Wed, 04 Nov 2009 00:00:00 GMT

Global sales company Marketpoint, use Magnetic North's IVR to route calls around the world

Eversheds debt recovery department takes on next generation technology for the next generation!

Thu, 15 Oct 2009 23:00:00 GMT

Eversheds debt recovery department takes on next generation technology for the next generation!

Norfolk based car dealership races ahead of the competition using Maximise OnDemand

Mon, 21 Sep 2009 23:00:00 GMT

Norfolk based car dealership races ahead of the competition using Maximise OnDemand