Call recording and predictive dialling software

Magnetic North are leading providers of call centre software including predictive dialer software, call recording software and a variety of other efficiency-boosting systems. Our predictive dialler software has already enhanced the performance and interaction of many companies, and we are continually developing our innovative services.

Predictive dialing is used by various companies to maximise their calling potential. A system on an employee's computer holds lists of telephone numbers, and autodials them. The predictive dialing system then passes these calls through to any operators or call staff who may be available once the connection has been made.

Predictive dialing is mainly used by telemarketing companies who have numbers for potential customers but do not want to waste time making calls which go unanswered. Once the call is made and connected, an available operator will then be on hand to talk to the potential customer. Predictive dialing can increase efficiency and ensure that no time is wasted in manually calling numbers which will lead nowhere for the time being.

Our predictive dialer software delivers maximum performance for businesses which want to boost the effectiveness and productivity of their calls and customer satisfaction. Our predictive dialer software is available to be installed within your site or as an online OnDemand service, either hosted or based on a network. Our predictive dialer software is ideal for small and large teams across a variety of purposes and industries. It also supports multiple systems and technologies, such as standard PBX constructs and the next generation IP range.

Magnetic North's predictive dialler software can provide an efficiency boost of up to 400% for a significant increase in the number of successful calls your company places. This has already helped many businesses maximise their output for a significant rise in effective calls with less time wasted. Companies which use our predictive dialler software have discovered just how beneficial this can be, especially if they have a long list of numbers to call throughout the day.

Predictive dialler software prevents call centre staff from having to continually try a number over and over until it is answered. Potential customers can then be discovered with less fuss and leads which will come to nothing can quickly be marked.

As well as our predictive dialler software, we also provide call recording software which is designed to support businesses of any size and boost their customer communication. Using a call recorder is typically associated with call centres or customer service departments. The purpose of a call recorder is typically for training purposes or complaints to help other staff members deal with the issues presented. However, our call recording software is also used in departments in which telephone transactions take place. This is essential to ensure the procedure is recorded and kept for future reference.

When using our call recording software, companies can use the quality monitoring component to construct scoring sheets to set standards. By using the call recorder analytics tool, businesses can then identify which staff are making the best calls and which may need a little further help. As well as this, our call recording software will also update automatically with new releases as part of the low-cost monthly rental fee.

These are all peripheral advantages to our call recorder services, as well as the reassurance of knowing that your company can defend itself against complaints or misunderstandings by referring to the recordings archived in our call recording software. Our wide selection of call centre software is designed to enhance the operations of various telephone-based departments.

We have become a leading choice for call centre software, and our predictive dialer software and call recorder systems currently assist many businesses with their customer services and inbound and outbound telephone operations. Call centre software could make a significant improvement to your services and conduct by boosting your efficiency. Call recording software will allow your team to look back on past calls from various members of staff or customers to target possible room for improvement, or even pass on excellent work to other members of staff. Our predictive dialing will help reduce wasted time and ensure maximised efficiency.

If you require further information or advice on any of our call centre software, call recording software and predictive dialing systems, contact our expert team.