Call Recording, Predictive Dialing

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Call Recording & Predictive Dialing for the Next Generation

Magnetic North provides innovative web based productivity solutions for outbound predictive dialing, call recording, screen recording and call blending. Our solutions are available for installation onsite or hosted OnDemand.

Maximise provides preview, progressive and predictive dialing and call blending for sales, marketing, service and debt collection environments.

Optimise delivers advanced call recording for all call, compliance, quality monitoring and record on demand to business and call centre customers with both VOIP and traditional telephony environment.

Magnetic North partner with major vendors and are certified with Cisco, Avaya, Nortel, Siemens, Aspect, Mitel and other leading PBX / ACD phone systems. Our open standards VOIP and SIP Solutions are second to none, and have been adopted by Telco, Carrier and Hosted Service Providers for multi-tenant network based call recording and outbound predictive dialing.

OPTIMISE - Web Generation Call Recording, Screen Recording & Quality Monitoring / Coaching.

Call recording and quality monitoring solution, designed to increase profitability and loyalty in customer contact environments. Optimise Call Recording employs all of the advantages of the web for efficient capture and analysis of customer interactions, including advanced voice analytics and proactive customer feedback management.
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MAXIMISE - Proactive Outbound Customer Contact through Preview, Progressive and Predictive Dialing.

Maximise predictive diailing delivers advanced outbound campaign management including call blending, OFCOM Compliance, and FCC Compliance. Maximise predictive dialing offers flexible campaign management, dramatic increases in productivity and powerful reporting and customer management capabilities to boost telemarketing, teleselling and debt collection activities.
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