Customers need vendors who can work with them proactively to help them boost their productivity and with it their turnover and profitability. Magnetic North is that vendor.
Why Magnetic North?
Optimise involves advisors and call handlers in the process of the quality of the service that they deliver, by giving them access to their calls and performance metrics online. Involvement is the first step to increased motivation and better performance. Optimise further enables easy process analysis to help to map out the most successful customer service approach and enables organizations to optimise their service delivery.
Maximise for Customer Services - Outbound customer service is on the dramatic increase. Organisations around the world are learning to cherish customer relationships as the cost of recruitment of new accounts continues to rise and cost of losing a customer is ever greater. With this, inbound service centres are introducing automated outbound campaigns, not to sell to customers but to service them through surveys, positive feedback such as notification of deliveries, service call appointment booking and order shipment confirmations. Maximise is a proactive outbound contact tool and nurtures customer relationships rather than a tool that harasses customers and damages the relationship.