Why Magnetic North?

Whereas other vendors see outsourcers as just another call centre, Magnetic North understand that multi-customer environments and for profit environments have very different needs. Security, client data segmentation, reporting and billing, are key critical components that other vendors simply don’t have which are inherent to the Magnetic North portfolio.

Our clients benefit from the ability to help improve our products to meet their evolving needs  at a fixed cost of ownership through the Magnetic North Product Improvement (PI) process, whereby their suggestions for client requested features will be added to our roadmap and delivered within the cost of their existing support over time. For urgent requests, an accelerated PI can be provided at a fixed cost and delivered quickly to meet specific project needs.

The fact that Magnetic North systems are built on open system platforms and all API toolkits are included free is of particular benefit to our for profit clients as they benefit from a clear and fixed cost of ownership with no hidden integration costs lurking under the covers as has frequently been the case from other vendors.

Optimise has a wealth of features innovated for and by outsourcers and for profit centres, including unlimited Client Access licenses to allow remote access to selected call groups by clients over secure extranets, as well as the ability to import non voice media such as fax, email or scanned correspondence to the quality grading system free of charge to provide a 360 degree quality, scoring and coaching platform that covers all the aspects of a particular client contract.