Why Magnetic North?

Here at Magnetic North we understand that performance sets you apart as a telemarketing operation.

With Optimise, a web-based voice and screen recording solution, we provide telemarketers with the ability to gauge performance by monitoring the quality of calls.  An effective quality measurement strategy results directly in the proactive development, motivation and retention of staff within the contact centre which in turn leads to lower cost, vastly improved service levels, and greater profit.
     
Our Maximise predictive dialler serves as a catalyst to transforming the contact centre into a profit centre, easily highlighted by the amount of calls that can be made in correlation to the amount of successful calls encountered. Using Maximise, telemarketers increases the number of calls made by dialling the numbers automatically, increasing conversions by up to 200%  and boosting talk time up to 45-55 minutes per hour.  Maximise helps make the right staffing decisions and uses call blending to manage inbound / outbound peaks to get the most productivity per head that can be achieved.